Shipping & Discreet Packaging Policy
๐ Age Requirement
You must be 21 years of age or older to browse this website and purchase any products.
At Best Distro, we respect your privacy. While our products are shipped in custom-branded packaging featuring our logo and product-related graphics, we take care to ensure that the external packaging does not directly reference bongs, smoking devices, or tobacco-related terms.
Your order will arrive in a secure, sealed box, and although it reflects our brand identity, it is designed to remain tasteful and discreet in appearance. There will be no explicit product names or usage references on the outer shipping label.
๐ Please Note: The name โbestdistroglobal.comโ may appear on your credit card statement, and we are unable to change or remove this for payment processing reasons. We appreciate your understanding.
To protect our customers and prevent fraudulent or underage purchases, Best Distro reserves the right to require a signature upon delivery for certain orders.
๐ Shipping Locations & Rates
We offer free domestic shipping within the United States on all orders. For international customers, we provide affordable worldwide shipping to select countries.
๐ International Shipping Rates:
- First Class International: Starts at $19.95
- Priority Mail International: Starts at $29.95
We currently ship to the following countries:
๐บ๐ธ United States, ๐จ๐ฆ Canada, ๐ฆ๐บ Australia, ๐ฌ๐ง United Kingdom, ๐ซ๐ท France, ๐ฉ๐ช Germany, ๐ฎ๐น Italy, ๐ณ๐ฑ Netherlands, ๐ธ๐ฌ Singapore, ๐น๐ญ Thailand, ๐จ๐ด Colombia, ๐จ๐ท Costa Rica, ๐ฉ๐ฐ Denmark, ๐ช๐ฌ Egypt, ๐ฎ๐ช Ireland
โฑ๏ธ Processing & Shipping Times
Shipping time does not include order processing. Once your order is placed, our team carefully prepares your items for safe delivery.
- Orders placed before 10:00 AM (EST) typically ship the same day.
- Processing time may take up to 2 business days.
- During peak periods (holidays, sales), processing may extend to 2โ3 business days.
- We do not ship on U.S. national holidays or when postal services are closed.
All orders are shipped via USPS, UPS, or FedEx, with multiple shipping speed options available at checkout. A tracking number will be emailed once the shipping carrier picks up your order. Please note that tracking is only available after your order has been packed and labeled.
โ๏ธ Estimated delivery dates are not guaranteed, as unexpected delays may occur due to customs, weather, or carrier issues.
๐ธ Items Damaged in Transit
If your item arrives broken, we will replace it with the same or a similar item after reviewing photo evidence.
Steps to report damaged items:
- Notify us within 2 days of receiving the order.
- Send clear photos of the damaged product and packaging to info@bestdistroglobal.com.
- Our support team will confirm and arrange a replacement.
๐จ Please remain patient during this process. We’re here to help, and respectful communication helps us resolve your issue faster.
๐ Return Policy
IMPORTANT: Due to the nature of our products, we can only accept returns for completely unused items in their original condition. No exceptions.
If youโve received a product and decide not to keep it:
- Contact us first at info@bestdistroglobal.com
- Do not ship your return until we’ve confirmed and provided return instructions.
- Include the following in the return package:
- Your order number
- The unused product
- Any original invoice (if available)
โ๏ธ If we do not receive your order number, we may not be able to process your return.
๐ณ Store credit only will be issued for eligible returns. Return shipping costs are the customerโs responsibility.
Still have questions? Visit our FAQ Page or email us anytime at info@bestdistroglobal.com. We’re here to help!